Something happened? We’re here to help.
Accident, water damage, theft or fire — dealing with a loss can be stressful. We’ll help you understand what to do next and who to contact so you can get the assistance you need.
Steps to follow
Stay safe
If anyone is in danger, call 911. Get yourself and your family to safety.
Prevent further damage
If you can do so safely, shut off the water or power and protect your belongings to keep things from getting worse.
Document the incident
Take photos and videos. Note the date, time and names of any witnesses. Don’t throw away damaged items before you’ve spoken with the claims adjuster. For a theft, file a police report and keep the report number.
Contact us or your insurer
Do it as soon as possible. Have your policy number handy.
Keep your receipts
Keep invoices for emergency repairs and additional living expenses. Depending on your policy, they may be reimbursed.
Emergencies outside our office hours
Insured with Intact Insurance? Report your claim any time, 24 hours a day, 7 days a week:
Insured with another company? You’ll find the claims number on your insurance documents.
During our office hours (Mon. to Fri., 9 a.m. to 5 p.m.):
Need help with a claim?
During office hours, our team explains the next steps and follows up with your insurer.